Unauthorized datasource (Re-authentication is needed)

Created by Mikkel Rosener, Modified on Thu, 31 Oct at 8:57 AM by Marcin at Reaktion

If you experience an unauthorized datasource or you need to re-authenticate it, then it is often caused by for example the person that connected this datasource in Reaktion having lost their access to this account. 


Here's a quick fix:


1. Go to "Datasources" and then click on "My Datasources" 

(Here: https://advertiser.reaktion.com/data-sources/overview)




2. Click on "Manage" button next to the unauthorised datasource (on the right)





3. Click on "Source Settings" in the upper right corner




4. Click on "Refresh Access"



5. Log into the ad account to re-authenticate access


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article