You can contact our Customer Support in various ways:
1) Email: Our customer support team can be reached directly at support@reaktion.com. We're available Monday to Friday, from 8:00 AM to 5:00 PM CET.
2) Portal: You can submit a ticket via the Freshdesk customer portal using this link: https://reaktion.freshdesk.com/support/tickets/new.
To help us assist you quickly, please include any information up front that would help us locate and replicate the issue, like the name of the Client, report, or dashboard where you're having trouble.
If you can, share screenshots or a video of the problem, and let us know if you've already tried any troubleshooting steps!
3) Support Bot: Inside the Reaktion platform, you can access our Support Bot from here:
4) Call: To book a call with us, please use this Calendly Link. If you are an existing user, you can also book a call by clicking this link within your Reaktion account and selecting the relevant booking type:
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